Shipping policy

Last updated: July 12, 2026

All PAWSWIN orders are prepared and shipped from Ontario, Canada. Because many of our products are personalized or made to order, each item is carefully prepared and reviewed before leaving our workspace.

This shipping policy applies to orders placed directly through pawswin.com.

Processing Time

Most orders are prepared within 3–5 business days.

Processing time does not include weekends or Canadian public holidays. Personalized products may require the full processing period so we can review the size, hardware, and customization details before shipping.

Processing time is separate from carrier delivery time.

Shipping Rates & Free Shipping

Available shipping methods and charges are displayed at checkout based on the delivery destination, selected service, and order details.

Eligible orders qualify for free standard shipping at the following merchandise totals:

United States: orders over $49 USD
Canada: orders over $59 CAD

The applicable shipping charge or free-shipping offer will be shown before the order is submitted. International shipping rates are calculated at checkout.

Estimated Delivery After Dispatch

After an order has been prepared and shipped, estimated delivery times are:

Canada: approximately 3–5 business days
United States: approximately 4–6 business days
International: delivery time varies by country and selected shipping service

Estimated total time, including production, is generally:

Canada: approximately 6–10 business days
United States: approximately 7–11 business days

These are estimates rather than guaranteed delivery dates. Weather, carrier delays, customs processing, public holidays, and remote destinations may affect delivery.

Tracking

When tracking is included with the selected shipping service, a shipping confirmation email containing the tracking number will be sent after the order has been dispatched.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact hello@pawswin.com as soon as possible.

If production or shipping has not been completed, we will do our best to update the address.
Once an order has shipped, we cannot guarantee that the carrier can change or reroute it.
If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before it is sent again.

Customs, Duties & Taxes

United States: All prices are fully inclusive — no customs duties, import fees, or surprise charges at delivery. The amount shown at checkout is the final amount you pay.

Canada: Applicable taxes are calculated and collected at checkout.

International Orders: Shipments to destinations outside Canada and the United States may be subject to customs duties, taxes, brokerage fees, or import charges imposed by the destination country. Unless duties and taxes are explicitly stated as included at checkout, these charges are not collected by PAWSWIN and remain the sole responsibility of the customer. Please note that customs processing may also add to the estimated delivery time.

Lost, Delayed, or Damaged Packages

If your shipment appears delayed, please review the carrier’s tracking information first.

If tracking has not updated for several business days, email hello@pawswin.com with your order number and tracking number. We will help investigate the shipment with the carrier.

If a package arrives damaged, contact us within 7 days of delivery and include clear photos of the packaging and product.