Privacy policy

Last Updated: July 6, 2025

At PAWSWIN, your privacy matters to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.pawswin.com (the “Site”).

1. Information We Collect

When you interact with our Site, we collect two types of information:

A) Device Information
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and any cookies installed on your device. As you browse, we also gather information about the pages you view and how you interact with the Site.

We collect this Device Information using the following technologies:

Cookies: Data files placed on your device or computer. For more information, visit www.allaboutcookies.org.
Log Files: Track actions on the Site and collect data such as your IP address, browser type, and timestamps.
Web Beacons, Tags, and Pixels: Electronic files used to record how you browse the Site.

B) Order Information
When you make or attempt to make a purchase, we collect your name, billing and shipping address, payment information, email address, and phone number.

In this policy, “Personal Information” refers to both Device Information and Order Information.

2. How We Use Your Personal Information

We use the information we collect for the following purposes:

To Fulfill Your Orders: We use your Order Information to process payments, arrange shipping, and send you invoices and order confirmations.
To Communicate With You: We use your contact details to send updates about your order.
To Enhance Your Experience: With your consent, we may send you information or advertising about our products and services.
For Security and Optimization: We use Device Information to screen for potential risk and fraud, and to generate analytics that help us improve our Site and assess our marketing efforts.

3. How We Share Your Information

We do not sell your Personal Information. We only share it with trusted third parties who help us operate our business, including:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your information here.
Google Analytics: We use Google Analytics to understand how customers use the Site. Learn more about Google’s privacy practices here, or opt out here.
Legal Compliance: We may share your Personal Information to comply with applicable laws, respond to a lawful request such as a subpoena, or protect our rights.

4. Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications. You can opt out of targeted advertising using the links below:

Facebook: facebook.com/settings/?tab=ads
Google: google.com/settings/ads/anonymous

You can also opt out through the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.

5. Do Not Track

We do not alter our Site’s data collection or use practices in response to a Do Not Track signal from your browser.

6. Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to access, correct, update, or request deletion of the personal information we hold about you. To exercise this right, please contact us at hello@pawswin.com.

Canadian Residents (PIPEDA)
If you are a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access your personal information, request corrections, and withdraw consent to our use of your data at any time (subject to legal or contractual restrictions). To exercise any of these rights, please contact us at hello@pawswin.com.

7. Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We encourage you to review this page periodically.