Terms of service

Last Updated: July 6, 2026

Welcome to PAWSWIN. These Terms of Service (“Terms”) govern your use of our website at www.pawswin.com and the services we provide. Please read them carefully before using our site or placing an order.

Throughout this document, “we”, “us”, and “our” refer to PAWSWIN. By accessing our site or purchasing our products, you agree to be bound by these Terms, including our Privacy Policy and Shipping Policy. These Terms apply to all users of the site, including browsers, customers, and content contributors.

1. General Conditions

By agreeing to these Terms, you confirm that you are at least the age of majority in your province or territory of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.

2. Products and Services

We’ve made every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will be fully accurate.

All product descriptions and pricing are subject to change at any time without notice. We reserve the right to modify or discontinue any product, limit quantities, or restrict sales to any person or geographic region at our discretion.

3. Accuracy of Billing and Account Information

We reserve the right to refuse, limit, or cancel any order, including orders placed under the same customer account, credit card, or billing and shipping address.

You agree to provide current, complete, and accurate information for all purchases. Please keep your account details — including your email address and payment information — up to date so we can complete your transactions and reach you when needed.

For more details, please review our Returns & Exchanges policy.

4. User Comments and Submissions

If you submit comments, ideas, or other materials to us, you agree that we may edit, copy, publish, and distribute them in any medium, at any time and without restriction. We are under no obligation to maintain submissions in confidence, compensate you for them, or respond to them.

You agree that your submissions will not violate any third-party rights, including copyright, trademark, or privacy rights, and will not contain unlawful, abusive, or obscene material.

5. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

6. Errors and Inaccuracies

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and update or cancel orders accordingly, without prior notice — including after an order has been submitted.

7. Prohibited Uses

You may not use our site or its content for any of the following:

Any unlawful purpose
Infringing upon our intellectual property rights or those of others
Harassing, abusing, insulting, harming, or discriminating against any person
Submitting false or misleading information
Uploading or transmitting viruses or malicious code
Collecting or tracking the personal information of others without consent

We reserve the right to terminate your access to the Service for violating any of the above.

8. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free. The Service and all products are provided “as is” and “as available” without warranties or conditions of any kind, either express or implied.

In no case shall PAWSWIN, our directors, employees, or affiliates be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind. Where applicable law does not permit such limitations, our liability shall be limited to the maximum extent permitted.

9. Indemnification

You agree to indemnify and hold harmless PAWSWIN and our affiliates, partners, and employees from any claim or demand — including reasonable attorneys’ fees — arising out of your breach of these Terms or your violation of any law or third-party rights.

10. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the province of Ontario, Canada.

11. Changes to Terms of Service

We reserve the right to update or replace any part of these Terms at our sole discretion by posting changes to our website. It is your responsibility to review this page periodically. Your continued use of our site following any changes constitutes your acceptance of the updated Terms.